Returns Policy

[Edit page content]

 

WHAT can be returned?

Most products can be returned. Pre-authorization is required.

• Products must be returned unused, in original packaging.
• Products that have sealed packaging must be returned unopened. We do not accept opened packaging.
• Products that have sun-damage cannot be returned.

WHEN do items need to be returned by?

Returns are accepted within 7 (seven) days from date of purchase.

WHERE do items need to be returned to?

Please return products to our warehouse, unit 7/12 Newpaper Place, Maroochydore, QLD

HOW do customers return items?

• Products that were delivered through our delivery service, can be collected (with prior arrangement) on the next delivery run.
• Products that were collected at our warehouse must be returned to the warehouse.
• Products that were shipped via a courier service must be shipped back to the warehouse.

SHIPPING for returns?

Shipping costs are non-refundable.

For online purchases that have been shipped, the return shipping cost is for the customer's account. 

CREDIT for returns?

For customers with accounts, a credit note will be issued. Usually the credit note will be applied to the next order. 

For over-the-counter purchases via EFPOS, credit will be applied on the same platform as the purchase was done.